FAQs
Do you ship internationally?
Yes. We ship worldwide.
What couriers do you ship with?
US orders are shipped via UPS and international orders are shipped via DHL.
Do you accept returns or exchanges?
-If you don't love your item, you can return or exchange within 14 days of purchase.
- Any items purchased in store can only be returned in store. Online returns will not be accepted in store and store returns are not accepted via the online return channels.
- USA Returns: Please visit our return center.
- International Returns: to process an international return, please email support@truverse.com with your order number or full name in the subject line.
-Items must not be worn, washed or damaged.
-After 14 days, we will no longer accept returns or exchanges.
Will I be charged customs?
No. All duties and taxes guaranteed at checkout. No extra charges.
Can I modify an order once I've placed it?
Please email support@truverse.com as soon as possible and we will do our best to accommodate you.
Will certain items ever be restocked?
We do not restock limited releases items unless they are in high demand. Once we release something, we typically don’t release it ever again, unless it is apart of our signature or core collections. To be notified of any restocks, please subscribe to our newsletter.